At Cevalu, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help make things right.
This policy applies to all orders placed on our website, cevalu.com, and is fully compliant with UK consumer protection laws (e.g., Consumer Rights Act 2015) and Google Merchant Center guidelines.
We offer a flexible return and exchange policy. You have the right to return any product, whether it is defective or non-defective, within our specified return window. We also accept exchanges.
Defective or Damaged Products: If an item you receive is faulty, damaged, or not as described, please contact us immediately upon discovery. We will guide you through the return process and, upon verification, offer a full refund or a replacement product at no additional cost to you. Your statutory rights remain unaffected.
Non-Defective Products (Change of Mind): If you simply change your mind or are not satisfied with your purchase for any other reason, you may return the product. The item must be in its original, unused condition as described below.
You have 30 days from the date you receive your order to initiate a return or exchange. This 30-day period begins from the day you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
For a return or exchange to be eligible, the product must be in "New only" condition. This means:
The item must be unused, unworn, and unwashed.
It must be in its original packaging, complete with all original tags, labels, accessories, and documentation.
Any protective seals must be intact.
Returns of items that show signs of use, damage not caused by shipping/defect, or are not in their original packaging may be refused or subject to a reduced refund at our discretion.
To begin your return or exchange process, please visit our dedicated refund policy page or contact our customer support team:
Online: Visit Return and refund policy for detailed instructions.
Email: Contact us at info@cevalu.com with your order number and the reason for your return/exchange.
Our customer service team will review your request and provide you with a return authorization and specific instructions on how to send back your item(s).
Method: All returns must be sent back to us by mail. Please ensure items are securely packed to prevent damage during transit.
Return Shipping Label Responsibility: The customer is responsible for the cost of the return shipping. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged during return transit. Please retain your proof of postage.
Restocking Fees: We do not charge any restocking fees for returns or exchanges.
Once your returned item is received and inspected by our team, we will send you an email notification confirming the receipt and the status of your refund.
Refund Processing Time: Approved refunds will be processed within 7 days of receiving the returned item at our facility.
Refund Method: The refund will be issued to your original method of payment. Please note that it may take additional time (typically 3-5 business days) for your bank or credit card company to process and post the refund to your account after we have initiated it.
If you have any further questions about our Refund and Return Policy, please do not hesitate to contact our customer support team:
Store Name: Cevalu
Company Name: NATIONWIDE INTERIORS LTD
Company Number: 14592001
Address: 10 Eccles Road, Wigan, England, WN5 0HR, United kingdom.
Email: info@cevalu.com
Phone: +447848172790
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1 business day.