FAQ

Store Name: Cevalu
Company Name: NATIONWIDE INTERIORS LTD (Company Number: 14592001)
Address: 10 Eccles Road, Wigan, England, WN5 0HR, United Kingdom
Email: info@cevalu.com
Phone: +447848172790
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within 1 business day.

1. What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, UnionPay, and VISA.

2. What currency are payments processed in?

All payments are processed in GBP (£).

3. What are your shipping costs?

We are pleased to offer free shipping on all orders within the United Kingdom.

4. Which countries do you ship to?

We currently offer shipping services exclusively within the United Kingdom.

5. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with the tracking details.

6. What is your return policy?

Customers may return items within 30 days of delivery. Products must be unused, in original condition, and in the original packaging. To arrange a return, please contact us at info@cevalu.com.

7. How long does it take to process a refund?

Once we receive and inspect your returned item, we will process your refund within 7 days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

8. What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us at info@cevalu.com within 48 hours with your order details and photos of the product.

9. How do I contact customer support?

You can contact us by email at info@cevalu.com or by phone at +447848172790 during our service hours (Monday to Friday, 9:00 AM – 5:00 PM (GMT)).